If you know what good looks like (WGL2) in your world, it will allow you to unlock value, reduce cost, improve sustainability and sustain growth. For example your business may have a a service level of 77% (DIFOTA) Delivered in full on time, now some major consultancies will say you need to be at World’s Best Practice (WBP) 99.98%, Brilliant! eyes glaze over, but how do I get from 775 to 99.98%, the reality is that you will not/cannot get there in 1 shot, it is too big an ask.
The trick is that if you know your business you will know what good looks like for you, say 77 goes to 84? Then 84 is WGL2 in your world at this point in time.
And by the way the people that get you there are the people doing the work, (not the theorists who have read the book and know WBP @ 99.98%).
The people doing the work will know a move to 84 is good, so by working with the people doing the work we can establish a path from 77 to 84, all in by involving the people.
When you get to 84 and it is sustainable, repeatable and it gets done automatically then the challenge is to get to 90%.
More data, more analysis more ideas, from the people doing the work, then action it out.
It isn’t any more difficult than that, simple tools, proven methodology actioned by passionate people who have done the work, this is all about What Good Looks Like
