You want to unlock the value in your business. You want to reduce costs, improve sustainability, and sustain growth. What’s the best way to do all of this? You need to figure out What Good Looks Like for your business.
Let’s say your business has a service level of 77% DIFOTA (Delivered In Full On Time). Obviously, you want to improve upon this number, but how? Most major consultancies will simply spout the World’s Best Practice numbers at you: 99.98%. That’s all well and good. Who wouldn’t want their business to be able to say they can deliver in full and on time at 99.98%? But the truth is, if your consultant is just giving you the World’s best practice number that is impossible for you to attain overnight, then they’re not really doing their job.
The reality is, going from 77% to 99.98% in one shot is just not possible. It’s far too big an ask, and it sets you up for failure. There is a better way to improve your business, and that’s determining What Good Looks Like in your unique situation.
If you can take the time to really look at your business, and see its strengths and areas for improvement, then you can determine that What Good Looks Like at this point in time is maybe getting from 77% to 84% DIFOTA. The major consultancies might disagree; but those people aren’t the ones who are going to improve your company. The hardworking people within your business are the ones who are going to be able to impact your business, and involving them in the plans to make improvements is what is going to help you get from 77% to 84%.
And once you grow from 77% to 84%, and you have a sustainable, repeatable framework at this level, then you consult your passionate and driven workers and figure out how to get to 90%.
The trick to achieving these goals is to involve the workers on the ground. You need more data, more analysis, more ideas from people who are actually doing the work, and then make a plan to put these ideas into action.
It isn’t any more difficult than that. Simple tools and proven methodology, actioned by passionate people who have done the work: this is What Good Looks Like.